Hi Coop1 - had a better experience today and pressed the Resolutions Team today to contact Intellihub who say they had already identified that our meter was offline. It seems Intellihub monitor the meters they instal and our unit was already flagged for attention, though I don't believe there was any urgency on the Intellihub side. Anyway, AGL have arranged for Intellihub to send another technician who will reconnect or replace the faulty meter (sigh). I hope you receive the support that you nee ...