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Incorrect initial reading (leading to $1274.44 bill)

I received my initial (incorrect) bill of $1274.44 from AGL after having switched from Origin (our bills are always less than $100 per quarter). The initial meter reading was set to 0 but should have been 1236 (according to the last bill we received from Origin and which I tried to explain several times). After have called, emailed and chatted with AGL, it doesn't seem that anyone understands. Is there a way to contact someone that can actually help me with this problem?
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