About CSR

Thanks Natalie, I eventually rang and spoke with a person about my refunds. I was advised that it may take up to 2 weeks before the funds are transferred back into my Bank Acct. This is not good at all, I have to pay my Accounts on/before the due date. It is my money & there should be virtually no delay in refunding Credits.Why, after going through the verification process, being assigned an ID number, is it necessary to go through the process again, & WHY are you asked for your Birthdate. There ...

I have been an AGL customer for many years, and have generally stuck by them despite at times their being marginal more expensive, however, with my recent bills I have decided to seek other suppliers at affordable pricing. Most recent gas bill, utilising Bill Smoothing requires an outrageous, exorbitant, increase in monthly payments approaching an almost 350% increase.And to top it off, it is impossible to have my existing CREDIT with my now closed Electricity Acct transferred to my Gas Acct. A ...