I had this issue as well it then disappeared and I contacted them. Turns out the couldn't connect the gas and we were apparently with the previous tenants company (who I have no idea) I would contact them and find out if it is the same situation. Because the longer you wait the more messing around it is as you have been at the address for longer. We still do not have ours connected and it's been a month of calling them up. Super frustrating!