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AGL digital meter opt out not working

I get this error message when I submit the digital meter opt out at agl.com.au/optoutI tried the telephone number but it is impossible to get through, I was put through to all the wrong departments in the 1/2 hr that I was on hold.. This is ridiculous. "An error occurred while processing your request.Reference #30.4834768.1585780065.365bafff" is the message
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