I received a confusing email to say my plan has changed and cost will increase. I rang for a better plan and told that my current plan has been extended for 12 months??? I then tried repeatedly to obtain my plan details and Contract Expiry Date VIA email through online, chat and phone call. I have no cause to contact AGL but if the latest experience is any guide, customer service is severely lacking. As a Customer and Shareholder, I do hope that other customers are not facing the same difficult ...
