About Emily1

Hi Ellen1, Thank you for the reply. Thank you for the explanation as to why a bill block was placed on my account, I do appreciate that. I understand and am empathetic to all those effected by the devastating bushfires, as it has been such a tough time for a lot of people. However, I am disappointed being a new customer, that there wasn’t any communication from AGL as to the bill block being placed on my account; no email, no text message, no communication at all. It doesn’t logically make s ...

They put a ‘block’ on my account also!And claimed it was because of the bushfires, when I’m not in a bushfire effected area.I was waiting for a month for usage reads to show up, and for my bills to arrive but nothing. I then query what was going on with my account, and then they tell me they had placed a block on my account. This block was without any notification to me, and they had been charging this whole time, and now all of a sudden I owe two bills that are due in 3 weeks!? I called and spo ...