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allanford17 Conductor
14-01-2021

Letter to AGL returned unopened marked Return to Sender

I tried writing a letter to AGL as per below address but it seems that letters to this address are returned marked "RETURN TO SENDER".AGL EnergyLocked Bag 1837St. LeonardsNSW 2065 The letter was in regards to us being an SA customer and brand new re. Solar panels system install and we had run system for 22 days prior to import/export meter install.The Solar installers should advise on the install day that systems must be left off.Energy generation (in SA with older digital meter) will count as E ...
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allanford17 Conductor
18-12-2020

Re: Install of smart export/import meter for new Solar System

Thanks EllenYes - we have a new date for AGL smart meter install in conjunction with SA Power Networks issue of an outage notice to all 3 units.New install date being 7th January.Am guessing with the Solar rebate about to drop by $600 there might be lots of these types of requests coming through.We have our Solar system switched off until after the smart meter install now.The installer did advise to do this but only in Welcome pack doco 8 days after install and unit left on which I then didn't f ...
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allanford17 Conductor
16-12-2020

New Solar install - wasn't aware that digital meter might measure Generation as Consumption

Dear AGL,We installed a new 6.6Kw solar system at our unit on 22nd Nov 2020. Our installer company was Greenaus Solar.Our installer left the system running after the install.Our installer did not advise/warn us that Energy generation may be metered as energy usage with a digital meter. We have a digital meter for Unit 1 / 19 Griffiths drive. (one of 3 units)We thought that we could leave system running and power our own house. Yesterday I then read the “Digital Meter Penalties” section of this a ...
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allanford17 Conductor
16-12-2020

Install of smart export/import meter for new Solar System

Dear AGL,AGL seem to use Vector AMS to install smart export/import meters and we had a meter install person visit on Friday 11th Dec.This person from Vector said they could not safely complete the install due to residual / induced current.The meter box has 3 digital meters for the 3 units of [address removed].The person said they would raise with SA Power Networks .. but he also asked that we call SA Power Networks. We called SA Power Networks yesterday and they visited the premises. SA Power Ne ...
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