About Katie21

Rank: Semiconductor

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Katie21 Semiconductor

Re: Someone cancelled my account on my behalf!

I'm currently facing the exact same problem. I contacted your support team today who said they would investigate and attempt to reverse the cancellation. Are you able to advise how long it will take for the cancellation to be reversed? Will I receive confirmation that this has occurred?
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Katie21 Semiconductor

First bill issued after one month

Hello, Can somebody please tell me why my first electricity and gas bills are being issued after only one month following connection instead of quarterly/bi-monthly? Thanks
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Katie21 Semiconductor

Re: Connection

Hi there, I'm facing a similar issue. I received a text message on Sunday afternoon (12/1/20) saying my gas would be connected on 13/1/20 and that AGL would need access to my meter. I was at work so could not provide access to my meter which is inside. How do I arrange to have someone attend my property again and finish the connection when I'm home? I've not had any correspondence from AGL about rescheduling since. Thanks
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