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Account Number XXXX

This is concerning my bill for the period 1 Aug to 30 Oct 2019. The Concession entitlement was omitted from this bill. Complained to Resolutions Dept. on 8/11/19. Per call Ref: 1643621812 confirmed to disregard the bill and AGL to issue an amended bill. Again Called 0n 22 Nov 2019 spoke to Betty at Resolutions at 10.00am. Took about 8 minutes and confirmed that they would resolve this matter ASAP and to issue a new bill with the concession applied. Call Ref: 1649663827. Received a duplicate bill ...
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