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desog Semiconductor
13-05-2020

Re: Emailed receipts - please include which utility

David, any chance this is being looked at?Every-time I get a receipt, I have to forward it to myself and put "Gas" or "Electricity" into the subject line, so I can (electronically) file it.Otherwise, I get 24 emails per year none of which indicate the utility. And yes, ditto re Credit Card entries as mentioned by Wendy.Thanks. Des
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desog Semiconductor
14-04-2020

Re: Web page, survey obliterates email of receipt

David, I had just used Paypal to pay.I could see the page return to AGL, then that page suddenly got replaced by a request to enable cookies to do a survey.This has happened at least once before. That was for electricity. When I then paid gas, Paypal returned to the AGL page and I was able to request a receipt to be emailed to me (ie: it did not go to survey).D
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desog Semiconductor
13-04-2020

Web page, survey obliterates email of receipt

When I PAYPAL my payment, I then get directed into a web page that says I should enable cookies for a survey. I do NOT want to do the survey, but there is no way to say NO. This means I do not progress to the "email receipt" option. Lost.Let me add that the lack of a true online "contacts" and "request help" is abysmal, and just adds one more reason why I will move off AGL (whose web pages were obviously written and designed by someone straight out of Uni - if that).So I am really expecting any ...
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desog Semiconductor
11-12-2019

Re: Emailed receipts - please include which utility

Hi David. Thanks for the response.Couldn't figure out how to forward an email via PM. So, hoping the following will explain.When I make a payment, I get an email from "AGL Energy" with the subject heading "Here are the details of your recent payment" (note it does not say Elec or Gas).The text in the message is (have changed details, but still basically what I get)-----------------------------------The payment you made on your energy account was successful.Here are the details:Receipt Number: 0 ...
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