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dswinbanks Switched-on
23-09-2017

Failure of AGL to correctly report bills in my account plus overcharging relative to reported bill

In my account it states our electricity bill for 29 July - 28 August is $471.71. But the PDF of the bill says $571.46 to be debited August 18. Actual amount debited from our bank account on 18 August was $1172.30. We have contacted AGL 4 times in several cases for several hours on chat and on telephone (including a senior resolution manager called Lucy on 18 Sept ref 1454981960) and have been repeatedly assured that this billing will be corrected. But it never is. The amounts reported in my acco ...
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