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Excessive Bill

The electricity bill for my very small studio apartment has more than doubled this time.....despite the fact that I have been away and it has been empty for 50% of the billing period. Its been a mild winter this year and I havent used any heating and minimal drying before that. Just spent an hour on hold, asked the same identification questions multiple time, which is completely ridiculous because you cant progress in the queue without having already provided that info....needlessly buerocratic. ...
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