About Maca99

Hello Nam, As I've said before, I do have a smart meter, and I have the downloaded 1/2 hourly usage data, from 22/1/2016, up until the last time I did it, 3rd April this year. In case it helps clear things up, the device type specified in my 56k rows of data, is MRIM. The meter was installed when our home was built, in 2014. Now where do I go? Thanks, maca99

OK, 3 weeks, no data usage file. Anybody at AGL care to explain why? Was there really any point spending the time to complete that form? If this detailed data will never be available again, just say so. Then we can all go looking for a provider who will provide it.

To everyone having this issue, I did a live chat, and was given the below linkhttps://refer.agl.com.au/forms/request-metering-data/ On this page, you will be privileged enough to spend 10 minutes filling in a form, to apply to have the data sent to you. Given it could take up to 10 business days to arrive, no idea of the results that will be sent, or in what layout. When I mentioned "It is interesting that AGL have now made it far more complicated to access the data, that was freely available to ...

Hello David. We have a smart meter, but still no download icon. Where do I go from here? Thanks.