About MF1

Escalated to the escalations department who have already told me there is nothing they can do.This excrutiating circus of passing your customers round and round when in reality the only people who should be able to fix all these issues are you completely stupid overseas IT department. Who never follow up with anything, who are uncontactable by your own managers and who hold your customers and staff to ransom through their unrelenting ineptitude. The rudeness and lies from your 'escalations' dep ...

Spoke to resolutions and was told I had to set up PayPal payments in myAGL account. When I tried to tell him for the 3rd time that I had already told him that I can't set up any payment method in my account he did the usual AGL trick of trying to drown me out from talking by speaking loudly over me. He then put the phone down on me. Called back and the woman said "I am going to talk now because you have said that a million times". I terminated the call.

Just called customer service in the Phillipines and they aren't able to set up direct debits or add payment methods to the account. Why does that call centre even exist? they seem to be unable to do anything whatsoever. So I have to make yet another call to escalations in Australia tomorrow because of course as a money saving excercise they have limited opening hours because AGL doesn't have massive profits every year to spend on staff who can actually do anything useful after 5pm. I simply can' ...

...and please don't bother with your usual patronsing empty advice."we are working on it and expect functionality to be restored in the near future"...means nothing and you know it."please call our customer service team who will be more than happy to deal with your request"....yeah right I spend half my life on the phone to your customer service team who specialise in empty promises, time wasting and an ability to treat customers as half-witted imbeciles. The whole point of having an online acco ...