I did not authorize and have no connection for an AGL gas contract for over eight years from 2008 to 2017. AGL ask me to provide 100 points identity check to start the investigation. AGL told me there is still 30 points to be met for the identity check. For this remaining 30 points I have sent AGL a 6 months bank statements and 1 month landline bills which are both within the contract period. However, AGL replied me by Email that they cannot start the investigation without the bank statements an ...
