About Franco

Thank you, Steve. When I receive a bill, I expect to be provided actual meter readings for all registers for which I am being billed, particularly when the invoice indicates an actual read was taken. Currently, this is not occurring for Peak, Off peak and Shoulder. My ongoing association with AGL is predicated on this very simple requirement. Secondly, having received a bill notification by email earlier today, when I tried to download the latest invoice, the previous month's invoice was the ...

My bill simply informs me of my kW usage for Peak, OP and Shoulder without providing actual meter readings. The "Start Reference" and "End Reference" data is identical for all three and does not reflect actual usage itemised on the invoice. It is therefore not verfiable by me. My Controlled Load and Solar feed usage, on the other hand, is completely transparent. Why the difference?