Basically the front line people are of no help at all. Once they escalated it to the next level I did get assisted by Natasha.My issue was not the price rise but rather the lack of notification, and they were able to make it effective two months later, which I was happy with.Not so happy that I wasted an hour or two (over 3 calls) with the first line of customer service agents that were totally inflexible and unhelpful.
