About Lionheart

Fair enough, @Lester, and thanks for your help. Interestingly, I came to this neighbourhood at the suggestion of AGL, when they responded to my 1-star review describing my issue. They also told me that this was how they could provide the stellar customer service that they were desperate to give me. So, I had a look and saw that they did seem to respond to problems raised here. Maybe I'm the exception, or maybe I'm already getting the customer service experience that I deserve. Well done, @Leste ...

@Lester, there is no line in my current bill for the Night Saver EV rate. It was there before the change to time of use. I know that I am being charged for everything from the grid, and that I am being overcharged for the amount between midnight and 6am.Please accept that I know what I'm talking about.Are you connected to AGL? If so, please have them contact me to get this fixed. If not, I think that this conversation is over.

@Lester, two bills, one spanning the change to time of use and one just on time of use. It is clear that the Night Saver EV rates are not being applied, despite this being a Night Saver EV Plan.

@Lester, I have to click through to Electricity and then View Plan under Settings on the Electricity page. But that shows the plan as Night Saver EV Plan and it shows the 8c Night Saver EV charge. So that's not the reason for the wrong charge. I suspect that this page is populated by looking up the standard rates for the plan, rather than referencing what is actualy being used. So, I cannot find anything in the app that shows that the wrong rates are being applied, other than by inferring ...