About brookecouchman

@Adan25 @Ed_T @MLK If you haven’t already, I suggest changing providers, simply because AGL have not been helpful in detecting an obvious onsite fault. Our nbn box was fried, and the physical connection was poor, has been replaced and a more direct connection made. If you wish to stay agl, insist they have a technician out. This was more than unacceptable, and new provider had a tech out asap. Hurray, after almost 2 weeks and unfortunately a hefty cost for new modem to that’s compatible with new ...

Hi Sheena, unfortunately still no internet and have tried turning on/off, resetting, new cable, checked nbn status for address, and called customer service twice, to be told just to wait for it to be fixed (but no one seems to know what needs fixing ) really at a loss what to do next

Us too! Told yesterday NBN, but just called again to be told that it is an AGL issue with power outages. I feel like I’m just being fobbed off with a catch all answer. Very frustrating that it’s been an issue for so long with no communication. I wonder if this is actually being worked on 