My account was finalised weeks ago as I changed providers, yet AGL are still giving me the run around on the refund. It has been the 2nd time I have contacted them in regard to just getting an update on this refund and each time they say it hasn't been processed. Apparently, it takes between 5-7 business days once processed. Each time AGL is saying it hasn't been processed yet I provided all proof needed and a transcript of an operator saying she got the ball rolling complete with reference numb ...
