AGL has to provide the consumer a refund of the credit amount regardless if it’s the government rebate or not. AGL can’t penalise a consumer for exercising their rights to change providers for a better deal. If a consumer switches providers, the credit needs to be refunded to the consumer, if AGL is refusing this, I would contact the QLD OMBUDSMEN. For everyone’s convenience, I have attached a photo of the article on the Queensland government website which clearly states that consumers are enti ...