That did not work and my reply email to admin@community.agl.com.au bounced. My problem seems to be exactly the same as others who have commented on your suggested fix—it does not work. As per my original post, the fields are greyed out and do not have a cancel button for me to press. Please note, I originally tried the “Message is” facility when logged in to MyAGL, but that did not resolve my issue. I got the same response you gave, and gave up waiting for a human respondent as it took a very lo ...
