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No electricity after installation

Hi, all. I set up the electricity and gas connection on 17 April 2024. I was not at the property at that time, and when I came today, there was no electricity at all. The switch positions are all in the ON position. There was no solution from the hotline; they said, "It's supposed to have electricity," before transferring to another person asking the same questions and without a solution. Can anybody advise me on what to do / who to call about this situation? Thanks so much.
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