About Richard48

Thankyou SpaceboyI have found similar advice online. I will have one last crack at getting a response from AGL by trying to contact their "Disputes Resolution Team". Otherwise I will submit a complaint to the Ombudsman as advised by the Australian Energy Regulator. May help others if we update this dialogue as and when and if we make progress.

Same experience. Responded to Deepesh 9 or 10 May and no response. Followed up a week or so later - same response - NOTHING. Had an apology from Xander and promise to follow-up - result to date - NOTHING. My request is simple. AGL have made a one off adjustment to my bill for what AGL identify as undercharging over a period of 8 months due to a faulty meter (THEIR METER). I have requested the detail (numbers not words) of how that adjustment has been calculated so that as the customer I can ...

The request from Deepesh was a request for information to confirm my identity which I did - result - ABSOLUTELY NOTHING. Same request from Xander. It remains to be seen whether Xander can do better.

Deepesh I have heard nothing further since my response to you. Could you please advise accordingly.