About MSmith

Called again Wednesday afternoon, spoke to Mukesh who was very helpful Went through my router settings as I had reset them trying to get it working I went out for a few hours and when I got home about 9pm the connection was restored - was much faster as well

I have had an outage since lunchtime Sunday 3rd March (Gymea NSW) so 3 full days down Tech support have told me on two occasions it's because of a recent storm (cant remember any) I have a friend also with AGL (Penshurst NSW) that is also having an outage NBN shows no outages at both locations