All general questions and discussion related to AGL Internet
I'm on the Vic/NSW border but based on the NSW interchange (confusably as a Victorian). My Internet dropped approx 10:20 Saturday 2nd March and has been out since, except a brief moment earlier this morning.
NBN reports no outages at all, and also nothing specifically at my area. The only interaction I've had with AGL so far was them pushing me to troubleshoot on my end instead of referring to my commentary that their site advises an entire country wide operational outage. It's AGL, no one else. This was on their Facebook page and has been an offhanded script rather than anything helpful.
Heck, even in the app it lists that my NBN is disconnected. I made no changes to the modem settings and I've not got any late bills. It's the second time this happened and I'm sure no one works on weekends and they don't bother dealing with anything, blaming either us or NBN.
I've lodged a complaint and will be requesting a fee-free cancellation of my plan so I can shift all 4 of my AGL accounts elsewhere.
I rang AGLtech support again and I asked to speak with their supervisor or manager because I realised that I have been dealing with level 1 support which mainly the script readers! Anyway, they transferred my call to their escalation team and I managed to speak to someone who is based in Australia. To be honest, she is not useful, only thing she did was to arrange an engineer to come on-site. My appointment is Wednesday afternoon.she also mentioned about credits but at $60 per mth, probably worth less than a coffee!!!
Yeah I am planning to leave them as well.
I have had an outage since lunchtime Sunday 3rd March (Gymea NSW) so 3 full days down
Tech support have told me on two occasions it's because of a recent storm (cant remember any)
I have a friend also with AGL (Penshurst NSW) that is also having an outage
NBN shows no outages at both locations