It appears that being provided the username and password is a common problem that has not been addressed yet. Surely this information should be provided when the service is activated? However, use the ACCxxxxxx for both the username and password. Furthermore, in my case, I was moving from another RSP to AGL and unbeknown to me, nbn activated the AGL service on a different UNI-D port on the nbn NTD. After engaging via multiple chats and phone calls, one agent mentioned that I should be using UNI- ...
