I am not sure what is going on. I have been an AGL mobile phone customer. I wanted to change my mobile plan. First I bought an e sim card. After activation, the e-sim card did not work (apparently I still have the physical sim card in my mobile phone) and the activated e-sim card account disappeared in my AGL account (the instruction I received was to remove the physical sim card after the e sim card starts working). Then I called AGL that my new e sim card account was removed as I did not use i ...
