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I did not even notice it at the time, but the initial agent took so long to reply to me that the chat timed out on their side and that is why the agent changed from Animesh to Sayantan.How is AGL satisfied with this service delivery?

Why am I not able to send meter reads in through the app anymore?Why do I get a "Service ineligible" message when trying to upload it via the website?Why do your chat agents take so long to reply to a message, but when I take a bit too long, the ticket is just closed and I have to start over? You at 13:30, Nov 6: Picture of my meter reading. Read Animesh at 13:56, Nov 6:Hi Hendrik. I will be happy to help you with the concern. Can you please confirm when did you take this picture?You at 13:59, N ...