About JasonT

> Hi @JasonT - Have you been able to contact AGL Mobile support about this issue today? I've been on chat since 7:30am - 5 hours now. The operators helping me have dropped numerous times, resulting in new operators asking the same questions. It's been 2 hours since anyone has responded, and in 5 hours no one has provided any help whatsoever, and the issue still remains.> I've flagged the issue with your callbacks, but unfortunately I won't be able to resolve your eSIM activation issue myself as ...

I've put another support request through messaging in the app, but of course, they're not available on the weekends. So no support from AGL until Monday...

A quick update. This is hard to believe but, it has gotten worse. AGL sent me a physical sim to replace the eSim which I activated yesterday afternoon. It has failed to activate. Now, instead of having access to phone calls but no access to text messages, I have nothing - no phone calls, no text messages. And of course, no update from AGL on the issue. I can be contacted here, via email, but I doubt they have even tried. Any time they have advised they would call me back, or be in touch, they ha ...

Thanks, I've sent my account number.