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Alioop3 Switched-on

Why was my account cancelled when I didn’t request this

Hi,How was my account cancelled and disconnected when I never request for it to be? I have called AGL which was a complete waist of time, the person I spoke with was unable to provide answers. They logged my issue and said an investigation would be carriedout as to who requested the cancellation and why. I was told AGL would NOT contact me to provide an update/explanation and if I wanted to know anything further like the outcome or progress of the investigation that I would need to call AGL back ...
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