Chatbots are supposed to be a quick way of getting an answer.I commend your digital employees for responding to chats very quickly, but the whole point of chat windows are so that people can get answers QUICKLY. Yesterday, a live person took over an hour to respond, clearly didn't read the information I had posted (which contained clearly everything needed to resolve my question, including me saying I couldn't wait any longer and to please email me - they didn't), and their response was to ask f ...
