About MHdgs

Hi Natalie/AGL,I haven't received any response to my post above?Why is AGL telling people to send their forms to an AGL email address instead of directly to the QLD government? What has happened to the copy of the form I sent to AGL, with my dr's stamp on it? Are AGL ever going to call me back re the ticket I mentioned in my last post here?Next step, posting in more public forums.

Hi Natalie,On 5/10/23 I posted the form my Dr and I downloaded from the Qld Gov website to the relevant Qld Gov department.On 10/10/23 I received a text saying that the concession had been granted.Simple.If I had done as AGL has advised me on several occasions as outlined below, I'd still be waiting to hear back from AGL regarding approval of my Medical Heating/Cooling Concession.---I spoke to a person from the Qld Gov Department who approves the Concession on Monday.She said that she had ...

I've just been through exactly the same issue - it's been so distressing, especially since every customer rep I've spoken to seems to firmly believe that the Life Support Requirement and the Medical Heating/Cooling Concession are the same thing. Also, it seems that sending a completed form (*which is valuable data, complete with doctor details and signature*) to the AGL lifesupport email address is sending it into a black hole. I sent my form in on 20/9. I have no idea if they got it, or the ti ...