Well my stomach is turning. My 80 year old Mum on a pension who has so many worries including lung cancer has just been told by the resolution team that her pensioner concession has not been applied to her account since 2018. She has been a customer of AGL for around 16 or so years. She rang weeks ago to query something and was told her concession was not on and they would do that now. She rang again yesterday and was told that no concession had been applied and they would fix that now. Having b ...
