About It_is_me

Thank you Xander for the quick answer. It would be nice if your overseas call-centre would be only half as quick as you are. Instead they take half a day, or even more than one day, to answer a simple question?"Care" Team is the wrong description for that overseas call-centre and its agents. Better name would be "Care-Less", "Use-Less", "Waste of Time" or similar.Why I cannot contact directly the "Resolutions" team? I do not have the time to waste it with a "Care-Less" overseas call-centre until ...

Hi Xander You are joking, aren't you? AGL moved their call centre overseas and they are hopeless. Three days for me to get a simple plan change question answered.I strongly recommend ditching that Indian call centre, they hardly understand what we want and need. Just going by a useless internal list.AGL USA ditched the overseas call centre in India and brought ich back into the country. Why do we now get punished with such a poor service???Regards,Frank