About Isaacliu

Called support team and he said already reset from their end and told me rest assured for improvement, the fact didn’t reflect that at all, I’m sitting here waiting a long time even open this forum site with a 0.6Mbps fibre NBN again. @David_AGL is the only one responding us, but the other team seems helpless.

@David_AGL Thank you, message you my account number via private message just now

@David_AGL Speed back to terrible again at night, at 8:30pm, download speed drop to 3-4Mbps again, see the screenshots took just now. It seems the tech support said the problem will be resolved after he reset internet from your end is not true. Highly appreciate if you can help pass the info to your network team and help to escalate for a proper resolution.   

Thanks David for the response, I just hope off the call with support team, report them the issue, and was told they have refreshed my internet connection from their end and assured me the problem will be resolved. I'll keep an eye during night see if the situation improves.