Hello, If your new SIM has not been activated and your old SIM remains active after two weeks of submitting the activation and number port request, it is possible that there may be a technical issue or delay in the porting process. It is recommended to contact AGL mobile customer support directly to inquire about the status of your activation and number port request. They will be able to provide you with more specific information and assist you in resolving any issues or concerns you may have.
