About mirk

I moved in to this property on 15 August 2023, so AGL charged me special meter read (move in) reading for electricity, gas and hot water meters. No issue with electricity, but the GAS and HOT WATER meters readings are incorrect even from the start. I tried to enter my ACTUAL meters readings on 5 October 2023, only to find out that the START readings on my online account (which should be the readings on my move in date, 15 August 2023) were way much higher then actual I took on 5 October. So, I c ...

I have never had any problem.

Check your bill whether the readings on your gas and also hot water meters are Estimate or Actual. AGL may have estimated your usage rather than using actual reading for your bill. Can you access your gas and hot water meter? If you can, read the meters (both gas and hot water) and take pictures and submit your meters readings to AGL. You can do this online via My account or the online chat in the app, or call them.

I switch off the NBN and modem when I go to bed at night and only turn them back on when I wake up in the morning. Switch off all power points that are not needed, e.g. for chargers, kettle, toaster, washing machine/ dryer when not in use.