My latest Gas account was for $109.44 but AGL took out $111.49 from my Direct Debit. There is no explanation. It's impossible to talk to anyone. Twice today a foreign voice told me I can't hear you so I am going to hang up which they did. I rang again, went through all the press this, press that and got the same result. How can you query what AGL does if you can't talk to someone.
