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Hi RachaelI am having similar problems. I have a smart meter and am having similar problems. I am constantly getting extremely high usage estimates with true readings being very late. My last true reading was 4 days ago so I don't really know how my usage is progressing. They say it takes 24 to 48 hours for data to come through but this is far from the case.very frustrating as I have been on chat messaging and had my questions ignored

Hi Minnow. Glad you are getting a positive response. I hope I can get asimilar one. I've been with AGL a long time and I would rather not switchproviders. But I'm not going to pay a $1000 bill when I should be incredit with these longer days at this time of year. I wish you well

I also am having similar problems. I was getting daily readings of my usage. Since my solar has been connected to the grid I am getting estimates which are 10 times the size of my previous usage. I will have to wait until the end of this billing period then consider whether to cancel direct debit and fefuse payment until it is sorted. They keep telling me it will be fixed "tomorrow " but it seems tomorrow never comes.