Hi Neil, As well as this post, I made a more formal request for clarification regarding my bill, Demand times and figures in the csv file. The AGL rep was very good apart from the fact that most of the 20 minute call I was on hold and the rep basically did not have any answers and needed to speak to someone else. We finally agreed to a formal email reply as and when they could find answers as to how they decided on the demand rate figure, when are the demand rate hours for evaluating the hight ...