It is very difficult to navigate your web-based communications system in regards to feedback. My short view is that the web site is "clunky" and your customer service is below acceptable standards. I am not interested in excuses but progressive improvement.
The issue was a request for a refund of a credit balance on my Telecommunications account.
The "chat" started on 17/07/2022 and, eventually, the issue was resolved on 29/09/2022. It took over 60 chat interactions to finally have the m ...
