ThirstyOctopus' latest conversations

ThirstyOctopus Conductor
02-08-2022

Re: NBN Onboarding - Remote Activation

Hi, Thanks all good, I called the same number again and this time it was someone that did know what to do and they actioned the remote activation. So sorted now.
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ThirstyOctopus Conductor
02-08-2022

NBN Onboarding - Remote Activation

How does the NBN onboarding process work? I signed up on Sunday and today Tuesday I got an SMS saying: "please contact AGL on 1300 001 038 to complete your Network Termination Device (NTD) test. This will allow nbn co to complete remote activation of your service. Thanks, AGL Team" So I called the number straight away and after half an hour wait the customer service rep had no idea what I was talking about or what to do so he said "I will find out what the issue is and call you back within 24hr ...
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