Hi Jdiendieneje, I can see from above it looks like that was an error within the app. This should have rectified itself by now.If not please reach out so we can assist you further. ~ Demi
Hi Deniseeq.
So I can assist you further we'll need to access your account. As this is a public community we wont be able to help you with this here, but I've contacted you via private message so I can assist.
~ Demi
Hi Robyn6045,
We have a dedicated NBN team that will be able to resolve this enquiry for you.
You can contact our NBN team by phone on 1300 001 038, or by using the Chat option at the bottom of the Help & Support pages on our website.~ Demi