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AGL App Offline and no info showing in 'Account'

The App has been down for almost a week .. the message is 'Usage pending' and "It's not you it's us. We are having trouble connecting to your account' In My Account nothing is registering - no usage, no solar feed-in, nothing. I called AGL and they told me 1.5m customers are affected and we just have to be patient. Seriously - is this correct ?
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