It would be great if AGL can assist customers to be responsible users of energy - we had a faulty new appliance and only found out after receiving a bill for a full quarter where each month was 5x our comparative usage to last year. As consumers we are trying to do the right thing and reduce our energy usage (replacing a 40 year old heater with a more efficient one) so we were horrified that we had used so much and found out so late - our investigation and fix was after 3 months of wasted energy ...
