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annoyed Switched-on
14-09-2021

Re: SMS opt-out. No 'message' icon in myaccount

I do not have SMS Pay set up. I want to opt-out of regular bill payment reminder sms. I followed your advice, using both Firefox and Chrome in regular and private/incognito modes and the only one which displays the message icon is Chrome in incognito mode - but clicking the icon does nothing. I can made the chat window appear/open on my phone, selecting desktop mode, but that is an unworkable solution as the wait time for a response is 30min and I need to use my phone for regular stuff, like cal ...
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annoyed Switched-on
14-09-2021

SMS opt-out. No 'message' icon in myaccount

Please advise on an actual and actionable way to opt-out of payment reminder SMS that can be widely used by everyone. It's a question that has been asked before - but the advised 'solution' does not work.Clicking the provided link goes to your contact page where chat is unavailable, and there is no message icon/option on myaccount page to send anything, and when calling its advised to send a message... so what's going on? I need do get off this annoying ongoing sms spam.Being neuro divergent, th ...
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