About CatherineG

Hi @frustrated66. Really sorry to hear that your meter exchange has not been completed as of yet. You can contact an accredited service provider and arrange the meter exchange yourself. The meter will be provided by AGL free of charge. Otherwise if you would like to send myself a private message with your account details, I will investigate with our Digital Metering Team as to when this exchange will occur. Thanks!

Hi @robinb. Sorry to hear that there has been delays in completing the meter exchange. Can you please send myself a private message with your account details and I can investigate this with our digital metering team. Thanks!

Hi @Solarguy. What a great question! To best answer this question, can you please contact Energex who is the electriicty distribution company in South QLD - they are resposible for the meters, poles and wires. Thanks!

Hi @guysimons. To best find out what has happened in this case, can you please send myself a private message here on the Community with your account details and we can find out what has happened. Or you can give our Digital Metering Team a call on 1300 669 245. You can find out the benefits of having a digital meter installed here. Thanks!