About resident85

I actually tried to find that button yesterday and couldnt find it anywhere in my account. And anyways my waiting time was may be 1min only and I talked to a real person.

Thats what i don't know as exactly same happened when I did the change by myself through the website - website told me that all is changed and I would get an email confirmation, but nothing came through, and when i talked to the agent next day - she confirmed that its not changed.So i will be texting another agent today asking if the change actually happened or not (cause i have no other things to do except confirming if AGL did its work).

Tried to change my gas plan online - even though it all came through all windows, still didn't work. Next day (today morning) contacted staff through chat and they confirmed plan hasn't been changed for some reason. Then they changed it for me.However apparently still not changed as no email confirmation received (staff advised will come through shortly). I wonder HOW gas plan can actually be changed and WHY AGL makes it impossible?Of course its clear that AGL wouldn't be interested in letting c ...